About

I am a service design leader who helps public institutions modernize complex services through human-centered research and design, organizational strategy, and responsible AI.

My work spans research, implementation, leadership, and organizational capability building, helping governments not only redesign services but strengthen the teams, processes, and technologies that sustain them. Throughout my career, I have led multidisciplinary teams, built service design capabilities, developed graduate programs, mentored emerging leaders, guided enterprise technology modernization, and advised executive leaders on digital transformation. I enjoy building environments where people, processes, and technology work together to create lasting public impact.

Thought Leadership

I serve on committees and working groups shaping the future of justice technology, court innovation, and responsible AI.

  • Access to Justice Workgroup Member, Arizona Supreme Court Steering Committee on Artificial Intelligence and the Courts (2023-present)

  • Advisory Board Member, Justice Technology Association (2024-present)

  • Access to Justice Committee Member, State Bar of Arizona (2024-present)

  • Guardrails for AI-Intermediated Legal Services Workgroup Lead, Responsible AI in Legal Services (RAILS) Initiative, Duke Center on Law & Technology (2024-2025)

Selected Presentations

I regularly present research at national and international conferences.

  • Presenter, Justice Metamorphosis: Courts Innovating e-Filing Technology to Provide Access and Empower Survivors, American Bar Association’s Equal Justice Conference (2026)

  • Plenary Speaker, Recent Developments in Online Legal Information, Public Legal Education Association of Canada Conference (2026)

  • Half-Day Workshop Presenter: How do you know it works? Design Best Practices and User Experience Evaluation Techniques for Effective Legal Technologies, Legal Services Corporation’s Innovations in Technology Conference (2026)

  • Presenter, Building National Guidance for Civil Protection Order Portals: Lessons from UX Assessment, Legal Services Corporation’s Innovations in Technology Conference (2026)

  • Presenter, UX Discovery: Blue Sky for a Domestic Violence Protection Order Portal, National Center for State Courts’ Court Technology Conference (2025)

  • Presenter, Designing Trauma Informed Ethical Justice Tech, Legal Services National Technology Assistance Project, (2025)

  • Presenter, Developing a Framework for Regulating AI-and Technology More Generally-in the Delivery of Consumer-Facing Legal Services, Legal Services Corporation’s Innovations in Technology Conference (2025)

  • Presenter, Using a Trauma-Informed Ethical Tech Design Framework to Create Effective Public-Facing Legal Tech Tools, Legal Services Corporation’s Innovations in Technology Conference (2025)

  • Presenter, Building Online Tools to Empower Domestic Violence Survivors and Advocates, American Bar Association’s Equal Justice Conference, (2024)

  • Presenter, Advancing technology to help Alaska’s low-income community members apply for social security disability benefits, American Bar Association’s Equal Justice Conference (2023)  

  • Presenter, Using Human-Centered Design to Improve the Child Support Experience in Michigan, Legal Services Corporation’s Innovations in Technology Conference (2023)

  • Presenter, Operationalizing User Experience Innovation in Utah, Legal Services Corporation’s Innovations in Technology Conference, (2022)

Teaching & Mentorship

I develop the next generation of civic technology and service design leaders through project-based education embedded within active government innovation initiatives.

I teach Designing Just Systems and Leadership in Legal Innovation at the University of Arizona James E. Rogers College of Law and University of Utah David Eccles School of Business. Each semester, multidisciplinary graduate student teams are embedded in an active i4J research project, working directly with court or legal service provider partners. My role is to mentor teams through the ambiguity and complexity of real-world service design: helping them ask better research questions, challenge their assumptions about users, and produce work that is rigorous enough to be published and actionable enough to be used.